Hello, and welcome!
i n f u s i o n is a small, home based business on the beautiful coast of Oregon. Everything is designed, carefully constructed, photographed, packaged and shipped by myself, Abby Meadow. Quality construction and natural materials is highly important to me.
All major credit cards are accepted. Payment is processed through PayPal.
All packages are shipped via the United States Postal Service. Shipping is calculated based on the weight of your order. The calculator has proven to be pretty accurate most of the time, but in case of any overcharge of more than $2 you will be refunded at the time of shipment. Insurance is optional. If you would like your package insured, please let us know and we will send you a quote.
Items lost in the mail, unclaimed, or undeliverable are not refundable.
For international shipments, please note that any customs fees incurred at the time of delivery are at the discretion of your country’s tax regulations. These fees are the responsibility of the buyer. Please understand that there may be fees you are required to pay your government, in order to retrieve your package.
Let me know if you have any questions. I am happy to offer alternative shipping services if possible, and can calculate costs for alternatives if need be.
Refunds and Exchanges
Returns must be requested within 3 days of receipt of your purchase, and the item must be sent back within 7 days of receipt. Once the item is received you will be refunded, less a 10% restock fee. This fee is simply to compensate for time spent processing the order, packaging, shipping, etc.
NOTE: Item must be in it’s original, unused condition to be eligible for return.
For customized items and sale items, all sales are final.
If there is a mistake in your order, or a defect that was somehow overlooked, we will, of course, gladly fix it!
Please remember that your purchase is handmade with a lot of care, a lot of time, and a lot of careful attention. Our intent is always to create a high quality, long lasting item that you will love and enjoy for years.
♥ Most of all, we want you to be happy with your purchase. The above is a guideline by which to work, but we are all human and every situation is different.
♥ Communication is everything! ♥